All prices shown are in U.S. dollars.
For your security, our site accepts credit card payment through PayPal. After shopping on our site, you will automatically be taken to PayPal's secure server to complete your order.
If you are unfamiliar with online shopping, please read the following instructions.
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Place items in a shopping cart by clicking on the "Add to cart" option from a product or accessory page. This will automatically take you to the shopping cart page. On the shopping cart page, you can change the quantity of an item, empty your cart, continue shopping, or proceed to checkout.
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If you change the quantity of an item in your shopping cart, you need to click on the "Recalculate" button to execute the change. You can also add more items to your cart by clicking on "Continue shopping" or go directly to a particular item from the related products list.
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Before you proceed to checkout, you will need to select a shipping method from the drop-down option box. Proceeding to checkout will launch a new web browser window with a secure page hosted by PayPal. This new page will display the contents of your shopping cart and the shipping cost.
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To complete your order, enter your PayPal information or create a new PayPal account. A shipping notification email will arrive in your in-box within 24 - 72 hours including a tracking # for all the Canada Post - Expedited Parcels.
- You can always return to the shopping cart page by clicking on "View cart". Items will stay in your shopping cart until you close the browser window.
OTHER ORDERING OPTIONS
If you prefer ordering by fax, please print out this order form. Our fax # is 604 984 3340. To place an order by phone call 604 984 3327 Pacific Standard Time.
SHIPPING INFORMATION
We are located in North Vancouver, Canada and will ship our products almost anywhere.
The shipping cost depends upon the destination and speed of the delivery service that you choose and does not increase when you order more items.
If Canada Post adds a surcharge to our fixed shipping fee, we will hold the shipment and notify you. (This might happen if your shipping address is in a remote location and the shipping cost is much higher then normal.) You can cancel the order at this point and we will make arrangements to reimburse any collected money.
Certain restrictions and duties may apply to international destinations. Shipping restrictions may also apply to some destinations due to regional distribution agreements.
We take care to insure all our shipments. Unfortunately this means we cannot ship to a P.O. box address.
If we are not able to ship within 2 weeks from the time we receive your order because the item is out of stock or has been discontinued, we will offer you a refund. We will notify you via email when the product is available again.
Letter mail (envelopes) For saw blade orders only, this method is fast and economical.
A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees. We are unable to provide estimates for any such fees; check with your local customs office for more information.
You must notify the shipping company and us within 5 days of receipt of delivery. You can email us at info@upgradeinnovations.com, stating in the subject line "Damaged in shipping". To contact your local postal service, call or visit them.
RETURN POLICY
Our products are guaranteed for defects in material and workmanship. If a product that you purchased from us does not meet your expectations, return the item with proof of purchase for exchange, refund or repair.
Returns for full-value refund or exchange are accepted within 5 days after you received the shipment and when the goods are returned to us in as-new condition. Restocking fee of 15% will be charged when a request to return the product is later than 5 days. Goods that have been damaged, or show visible signs of use, may receive a partial refund.
Before returning goods, please ensure the following:
- Package the product securely. Please include your name, return address, and invoice, along with a reason for the return.
- Return the product to: Upgrade Innovations, Attn. Warranty, 1886 Belle Isle Place, North Vancouver BC, V7P1X8, Canada
- Insure your shipment. We are not responsible for saws that never reach us.
Within Canada, return items via prepaid, insured regular parcel post. We will not accept CODs or courier deliveries.
From outside Canada, ship goods prepaid, by insured surface mail. To avoid unnecessary delays, please write "Canadian Goods returning" on the outside of the package. Note: -- Do not--- return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused.
- Please allow 2 weeks plus shipping time for your repaired or new product to be returned to you at our expense. We are not responsible for any taxes or duties that may be assessed on a return shipment.